Privacy policy

We are committed to maintaining customer privacy and maintaining the security of any personal data we receive from you. The West Midlands Combined Authority provides the accountable body function for Midlands Connect and is the Data Controller for any personal information.

Full details of the West Midlands Combined Authority privacy policy can be foundhere

Visitors may be asked to enter basic personal information. This information on our database is not available for sale and use by third parties. Information may be stored manually / electronically. Personal information collected via the website will be processed in accordance with, and will comply with, the Data Protection Act 1998.

The website will automatically track certain information such as your IP address and browser identification in the course of your use of the website. This information is used only for system administration and for providing statistics to evaluate use of this site.

Information about Midlands Connect's use of cookies

Our website uses cookies to distinguish you from other users. This information helps us to provide you with a good experience when you browse our website and it also allows us to improve our website accordingly.

What is a cookie?

Cookies are small data files which most website operators place on browser settings or hard drives of their user's device, including computer or mobile devices (to include phones or tablet devices). Cookies may gather information about the user's use of the website or enable the website to recognise the user as an existing customer when they return to the website at a later date.

How does Midlands Connect use cookies?

During the course of any visit to Midlands Connect's website, the pages you see, along with a cookie, are downloaded onto your device. Some of the cookies are necessary for the functionality of the website and they are deleted from your device once you close your browser.

Midlands Connect also uses "analytical" cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Cookie Set

Cookie Name


More information

Essential site cookies


This cookie is essential for the website facilities and is set upon your arrival to the website. This cookie is deleted when you close your browser.

Session ID explanation

Essential site cookies


This cookie is essential for the website facilities and is set upon login to the website. This cookie is deleted when you close your browser.


Essential site cookies


This cookie is essential for the website facilities and is set upon your arrival to the website. This cookie is deleted when you close your browser.


Essential site cookies

User Token

This cookie is essential for several website functions and is set upon opening the site. This cookie persists after you have closed your browser and helps manage all your personalised preferences


Google Analytics


These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

Google Analytics Privacy

Site specific cookie


This cookie is set when you log in to the site and is removed from your machine 10 days after visiting the site.


Text size cookies


This is used to store your text size choice when changing the text size on the screen using the web site facility to do this. This cookie is deleted after 1 year on your machine.


Cookie Acceptance


This cookie is used to indicate that you have acknowledged that cookies are used on this site.


Hide Survey Dialog


This cookie is used to hide our Survey Dalog popup


Hide Timetable Popup


This cookie is used to hide a information dialog on our Timetable pages



Third Party Cookie

Please note that during your visits to West Midlands ITA’s website you may notice some cookies that are not related to West Midlands ITA or West Midlands ITA’s contractors. When you visit a page with content embedded from, for example, YouTube, you may be presented with cookies from these websites. West Midlands ITA does not control the dissemination of these cookies. You should check the third party websites for more information about these.

How to reject Cookies? 

Midlands Connect will not use cookies to collect personal identifiable information about you and we recommend that you allow the use of cookies. However, if you wish to restrict or block the cookies which are set on the West Midlands ITA website, or indeed any other website, you can do this through your browser settings. The Help function within your browser should tell you how.

To opt out of being tracked by Google Analytics across all websites visit

For more information about "cookies" and how to reject them, please see the Interactive Advertising Bureau's website:

Questions regarding this privacy policy should be addressed to the Data Protection Officer at Centro House, 16 Summer Lane, Birmingham B19 3SD.